FREQUENTLY ASKED
QUESTIONS
Select the topic below to explore the questions.
Frequently Asked Questions
Clinical Trial Testing Support
Getting Started
Ordering and Results
- Will BioPharma Diagnostics complete and return a data transfer specification?
- Can I get electronic data transfers? What formats does BioPharma Diagnostics support?
- Can my testing be expedited?
- How do I order testing? How will I get results?
- Does BioPharma Diagnostics guarantee the published turnaround time (TAT) that is described in the Test Catalog?
- Can BioPharma Diagnostics flag the reports for my inclusion and exclusion criteria? If my reference ranges are unique, can my reference ranges be specified in the reports?
- Can I get a real-time list of the samples that BioPharma Diagnostics receives?
Preparing Specimens
- Does BioPharma Diagnostics approve out-of-stability testing?
- Can I use my clinical account to send in samples?
- How should I label my specimens? Does BioPharma Diagnostics require patient name, gender, and birthdate? What should I specify for these fields when I am unable to provide this information?
- What address should I send the samples to?
- Can I send plasma such as serum or EDTA instead of the requested specimen?
Transporting Specimens
Quality
Research Collaborations
Contracting
Analytical Validation
Institutional Review Board (IRB)
Data & Monitoring
Sponsored Testing
Getting Started
- What is sponsored testing?
- How does a sponsored testing program benefit patients and health care providers?
- Which health care providers have access to the sponsored testing program?
- How does a sponsored testing program benefit the pharma company?
- What is the process to set up a sponsored testing program?
- What data can the sponsoring pharma company receive as part of the program?
COVID-19
COVID-19 Clinical Trial Testing
- Since BioPharma Diagnostics uses a common code for COVID-19 testing, can I direct my samples for testing to a specific platform? Or will the samples be tested by a mix of platforms?
- Does BioPharma Diagnostics offer a test for COVID-19 viral load?
- Can I obtain cycle threshold (Ct) values with the results?
- What antibody type is measured? What is the antibody directed toward?
- Does BioPharma Diagnostics offer a quantitative serology test?
- What other serology tests are available?